Our theatrical programs operate like any other performance venue. Each ticket represents a seat at our program. All ticket purchases are non-refundable, this applies to school holiday programs, children’s and adult classes. You can however change the name on your ticket (even on the day). Please keep this in mind when purchasing your tickets in advance.

Your non-refundable party deposit holds your chosen date and time, you can choose to move your date and time within a 30 day period if we have another date available. Sickness on your party date is valid for a date change only, this can also be for the year after if we have no remaining timeslots. A no show or a date change within 30 days of your booking will result in a loss of your deposit. A cancelled or date change credit can be applied to a travel party if we have no available venue dates.

A True Fairies party is like no other, you will find everything is absolutely done for you, from the set up, the décor, and greeting your guests. We have had 1000’s of parties and have found the perfect time frame for each age group. You will have a dedicated party ‘godmother’ to ensure your activity timeline fits it perfectly with your vision. After each party we assess what we did perfectly, and what requires tweaking to ensure an even better party the next time. This means, just like a magic world on top of the faraway tree, we are ever evolving and what you saw last time might not be there anymore. We also welcome feedback on things that we can update and amend for next time

Over the years we have found that certain aspects work well, and some do not, our rules and regulations reflect that, while the majority are for safety requirements, many are to limit stress on staff (energised and calm staff gives the best outcome of your party) and parents and we want to remind all parents that this day is for you too!!! It sometimes feels unusual to let someone else do everything for you. But please know THIS is what we are here for!! During your allocated time you have the entire building to your disposal, we offer private parties and unlike many play centres you will not share your time slot with anyone else.